The sole purpose of this account is to give (hilarious) feedback to customer complaints on various corporations’ Facebook pages.
Acting as a “customer service representative,” Palmer addresses the petty grievances of irate clientele as if he were employed by the companies being complained about. Of course, most of these complaints are the stupidest “first world problems” imaginable, and to anyone who has ever worked in customer service, Palmer is saying all the snarky things the rest of us have always wanted to say to these bozo consumers.
The humor of the account lies in the fact that the people being responded to usually think they are actually being handled by corporate management. And the beauty is that Palmer isn’t actually doing anything illegal or misrepresenting himself under the names of these companies. His advice and responses, usually delivered with a cheery “hope that helps!” are coming from a separate Facebook entity named “Customer Service”—which isn’t necessarily a misrepresentation. Or at least probably not, legally.
Check out Palmer’s website, which is updated regularly. In the meantime, here’s a sampling of some of our favorite gripes and responses: