Some people are calling shenanigans on this epic customer service meltdown uploaded to YouTube yesterday (by a person claiming to be a former employee of the company). A lot of folks are chiming in the YouTube thread saying anyone claiming this is “fake” has never worked in a call center. Apparently this is the crap they have to deal with all the time. Nothing new.
Things get real nasty when the customer is put through to tech agent Mark. Poor Mark… It’s a total Falling Down moment.